Product and Service Labeling

Product and Service Labeling | Introduction


Here you will find what to disclose in relation to this Aspect. DMA and Indicators are expected to be disclosed in the report if the organization’s impacts related to this Aspect are considered material.

Use the tabs above to get the information needed to disclose the DMA and Indicators for this Aspect.


Product and Service Labeling | Boundary


Aspect Boundary refers to the description of where impacts occur for each material Aspect. In setting the Aspect Boundaries, an organization should consider impacts within and outside of the organization. Aspect Boundaries vary based on the Aspects reported.

The Boundaries of material Aspects are to be disclosed under G4-20 and G4-21. The explanation on how to define the Boundaries of a material Aspect is presented in the Guidance for G4-18, Step 1, item 1.2 Determining Boundaries for Relevant Topics. For a quick overview of the content, click here.


Product and Service Labeling | Management Approach


The DMA (Disclosures on Management Approach) is intended to give the organization an opportunity to explain how the economic, environmental and social impacts related to material Aspects are managed.
 
The Guidance for DMA is divided in two types: Generic and Aspect-specific Guidance. When reporting management approach, organizations start by addressing the Generic DMA Guidance. If Aspect-specific Guidance is available, organizations then use it to report their management approach for that Aspect in more detail.
G4-DMA
DMA provides narrative information on how an organization identifies, analyzes, and responds to its actual and potential material economic, environmental and social impacts. DMA also provides context for the performance reported by Indicators.
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G4-DMA-a.

Generic Guidance for G4-DMA-a.



G4-DMA-b.

Generic Guidance for G4-DMA-b.



G4-DMA-c.

Generic Guidance for G4-DMA-c.




Product and Service Labeling | Indicators


​The Indicators under this Aspect are presented below. By clicking on a blue Indicator icon or 'More details' link you can access the full details and Guidance for an Indicator.
G4-PR3
Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant products and service categories subject to such information requirements
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G4-PR4
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
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G4-PR5
Results of surveys measuring customer satisfaction
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